Polityka wysyłki

At Milos, we know that getting your order to you quickly and reliably is part of the experience. Here's everything you need to know about how we ship.

Processing Time

Orders are processed and dispatched within 1-2 business days of being placed, excluding weekends and public holidays. During sale periods, product launches and peak seasons, processing may take a little longer - thank you for your patience at those times.

Shipping Method

We offer a standard tracked shipping service on all orders. The carrier used depends on your destination, and availability may vary depending on your location and the items in your order.

Shipping Rates

Shipping is free on every order, worldwide, with no minimum spend. The price you see at checkout is the price you pay - no shipping charge is added at any stage.

Delivery Time

Once your order has been dispatched, delivery typically takes 6-9 business days. Delivery times vary depending on the destination of your order, and are estimates provided by the carrier rather than guarantees. Please note that unforeseen circumstances such as weather delays, customs clearance or carrier disruptions may affect delivery times.

Change of Address

If you need to change the delivery address on an order you have already placed, contact us as soon as possible. We will do our best to accommodate the request, but we cannot guarantee changes once an order has been processed for dispatch. We cannot be held responsible for parcels sent to an address entered incorrectly at checkout, and reshipment in that case is at the customer's cost.

Order Tracking

As soon as your parcel leaves our warehouse we will email you a shipping confirmation containing your tracking number and a tracking link. If you cannot find it, check your spam folder first, then head to our Track my order page. Tracking information can take up to 48 hours to show its first update once a label is created.

Customs, Duties and Taxes

Orders shipped outside the European Union may be subject to import duties, taxes or customs fees applied by the destination country. These charges are the responsibility of the customer and are not included in the price paid to us. We have no control over these amounts and cannot predict them in advance.

Lost or Delayed Parcels

If your tracking has not updated for an unusually long time, or your parcel shows as delivered but has not reached you, get in touch and we will open an investigation with the carrier on your behalf.